Privacy Policy

Royale Car Keys

Last updated: 17.09.2026

Royale Car Keys (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services, in accordance with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Royale Car Keys is a mobile auto locksmith and vehicle security service operating across Greater London, Essex, Kent, Surrey, and Sussex.

2. Information We Collect

We may collect and process the following information:

Name
Phone number
Email address
Vehicle details (registration number, make, model, year, issue description)
Postcode or location details for service provision
Details you enter into our website enquiry form, together with the time of the enquiry and the page it was sent from
Website usage data (via cookies)

3. How We Use Your Information

We use your personal data to:

Provide auto locksmith and vehicle security services
Respond to enquiries and emergency requests
Arrange appointments and call-outs
Process payments and invoices
Improve our website and services
Comply with legal and regulatory obligations

We only collect data that is necessary for legitimate business purposes.

4. Legal Basis for Processing

We process personal data under the following lawful bases:

Contractual necessity (to deliver requested services)
Legitimate interests (customer service, fraud prevention)
Legal obligations
Consent (where required)

5. Data Sharing

We do not sell your personal data.

Your data may be shared only with:

Payment processors
IT and website service providers
Legal or regulatory authorities when required by law

All third parties are required to handle your data securely.

6. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

Data is stored securely and retained only for as long as necessary.

Enquiries submitted through our website (including the WhatsApp enquiry form) are recorded on our website so that we can respond and keep track of requests. These records contain only the details you enter and are automatically deleted after 12 months. We do not store your IP address, device information or cookies with them.

7. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction or deletion
Restrict or object to processing
Request data portability
Withdraw consent at any time

To exercise your rights, contact us via the website.

8. Contact

If you have questions about this Privacy Policy or how your data is handled, please contact Royale Car Keys by phone on 07777 676261 or on WhatsApp.